Location-Based Services App Solves Healthcare Client's Wayfinding Challenges
This regional, 68,000-employee healthcare client occupies over 50 locations on the west coast, United States. For this six-month engagement, the client wanted to reinforce its support for employee security and safety, while pushing its venture further into the digital landscape.
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We want our new employees to have an easier time finding their way in the office
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We want our employees to feel safer while in the office
PROCESS
The client team, as a whole, was not familiar with projects of this type. To assist in their onboarding, I went through many types of exercises with the client, including brainstorming features of the mobile app, MVP and roadmap distinctions, organizational charts, content gathering and other exercises to gather missing requirements. I gave special attention to this client and accompanied my point of contact through conversations with their infrastructure, mobile device management, legal, HR, privacy and brand teams. I facilitated status meetings and walked the client through UX, design and development--including progress demonstrations.
SOLUTION
Through conversations with the client and a couple of our partners, we agreed on creating a custom mobile app (native Android, native iOS) that leverages both Meridian's SDK and Patrocinium's SDK. Placing and configuring Aruba beacons at the client's office, Meridian's SDK allows us to receive the locational pings sent from the beacons and logged into the Meridian server. Integrating Patrocinium's SDK allowed us to integrate emergency services into the custom app. As a short term solution, and to test the technologies being used, I released a white label app that was configured through Meridian CMS. While this work was progressing and the client was testing with the temporary solution, the project team pushed forward with the UX, design and implementation of the custom app. The released app allows employees the exact functionality the client was looking for. As the first iteration has been released, I am looking to the near future to prepare the app for another client location, but also for ways of increasing adoption rate of the app.
HIGH-LEVEL USER STORIES
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As a new employee, I want to see a map of the entire office so that I can explore this location on my phone before I leave my desk.
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As a new employee, I want to get turn-by-turn directions to my selected destination so that I can get there without asking for directions.
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As a new employee, I want to see curated lists of what I can find in the office so that I better understand my surroundings.
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As a new employee, I the ability to reach the security office to report a non-life threatening emergency so that I can get help.
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As a new employee, I want the ability for the security office to watch me get to my car at a time when I don't feel safe.
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As a new employee, I want the security office to be able to reach me with news or updates to critical emergencies happening in real time at my location.
WHAT CONTRIBUTED TO SUCCESS?
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Excellent anticipation of what the client needs, but doesn't know yet
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Patiently walked the client through the process of gathering requirements, design, implementation and testing
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Excellent managing of client expectation and educating at each opportunity
CONTACT
Want to hear more about Troy's experience? Fill out the form or send Troy an email.
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Tel: 612.741.9402